We offer a 15-day money back guarantee. Merchandise may be returned for a full refund of your purchase price but will exclude the our cost of shipping the product to you. The return shipping cost will be deducted from the refund of purchase price. If the return is a result of our error, then we will pay the return shipping cost. Merchandise must be returned in saleable condition, and you must contact us for a Return Authorization (RA) within 15 days of receipt. After receiving a Return Authorization (RA), you will have 10 days to return the item back to us. If item was received damaged, photographic evidence of damage to the item may be required.
Requirements. To recieve a refund of the product purchase price all of the following must be true:
1.) The refund request is made no later than 15 days from receiving the item.
2.) All items are in perfect condition and in the original packaging.
3.) Any saftey seals are not damaged and all labels are retained.
4.) Returns are limited to 3 returns during a one month period.
5.) Returns are not allowed or perishible items, gift certificates, items that have been used.
To apply for a refund:
1) Reply to the email containing your order confirmation.
2) Let us know you would like to return the product and the reason for the return.
3) We will respond ASAP and provide you with a Return Authorization Number (RMA).
4) Failure to obtain an RSA before returning your item(s) will cause additional delay and costs.
5) You should expect to receive your refund back to your method of payment within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.