We offer a 15-day refund period during which you may return products provided the return requirements are met.
If the return is a result of a product defect, a full refund will be issued. If item was received was defective, an image displaying evidence of the defect must be provided.
Merchandise which is not defective may be returned for a refund of purchase price, but will be subject to reductions for certain costs. The refund will exclude the cost of shipping the product to you. If you received Free Shipping on a product, the cost of shipping the product to you will be deducted from your refund. Also, the processing fee charged by the credit card companies equal to 3.5% of the original total order amount will be deducted from the refund. Additionally, the shipping cost to return the product will be deducted from the refund of purchase price.
Merchandise must be returned in new (unused) condition, and you must contact us for a Return Authorization (RA) within 15 days of receipt. After receiving a prepaid shipping label containing a Return Authorization number (RA), you will have 10 days to return the item back to us.
Requirements. To recieve a refund of the product purchase price all of the following must be true:
1.) The refund request is made no later than 15 days from receiving the item.
2.) All items are in perfect condition and in the original packaging. The product box must be not have been opened.
3.) Any saftey seals are not damaged and all labels are retained.
4.) Returns are limited to 3 returns during a one month period.
5.) Returns are not allowed or perishible items, gift certificates, items that have been used.
6.) Product brand Blantex has a 20% restocking charged by the Blantex on returns. Blantex manufactures cots, beds, bunk beds and related accessories.
7.) Product brand Camp Chef products are not returnable and are considered final.
To apply for a refund:
1)Use the Contact Us page to submit a return request.
2) Let us know you would like to return the product and the reason for the return.
3) We will respond within 1 business day and provide you with the refund amount and ask you to confirm you would like to return the product. Upon receiving confirmation by you, we will send you a prepaid shipping label.
4) Failure to obtain an shipping label from us containing an RA number will make the return ineligible for a refund.
5) You should expect to receive your refund back to your method of payment 1 to 3 business days (in most cases) after the product is received back at the warehouse.
LTL (Less than truckload). For heavier items (70lb or greater or having a long length) or heavy items sold in bulk (a cart of cots), these often cannot be shipped via common carrier such as UPS or Fedex. These heavier shipments will be quoted LTL rates.
- Shipping for heavy or long products is shipped via LTL Freight (Less Than Truckload Freight).
- There are several factors that can affect accurate freight costs so it is important the customer take care in entering the correct address information to avoid delays or subsequent adjustments to their freight costs.
- Freight costs are calculated after address information is added during the checkout process and are considered to be estimates. Should there be any change in the freight cost estimate provided at checkout (when incorrect address is entered for example), the customer will be notified prior to the product being shipped. Upon approval by the customer, any additional shipping cost would be charged to the customer.
- Customers are responsible for being available to take delivery when the product is delivered. Residential customers are responsible for taking delivery and it is the customer who is responsible for moving the product after it is lowered from the truck on the lift gate. For heavy products, you will need to have your help there, if needed, to assist you with moving the product when the truck arrives.
- Optional Appointment Delivery. During checkout one of the Freight cost options (additional cost) will be for the customer to schedule a delivery.
- Business customers are likewise responsible for taking possession of the product at the time of delivery and the movement of the product at that time.
- Any additional costs incurred as a result of delays in taking possession of the product at the time of delivery will be charged to the customer.