Description
Important Shipping Information
- Shipping for heavy or long products is shipped via LTL Freight (Less Than Truckload Freight).
- There are several factors that can affect accurate freight costs so it is important the customer take care in entering the correct address information to avoid delays or subsequent adjustments to their freight costs.
- Freight costs are calculated after address information is added during the checkout process and are considered to be estimates. Should there be any change in the freight cost estimate provided at checkout (when incorrect address is entered for example), the customer will be notified prior to the product being shipped. Upon approval by the customer, any additional shipping cost would be charged to the customer.
- Customers are responsible for being available to take delivery when the product is delivered. Residential customers are responsible for taking delivery and it is the customer who is responsible for moving the product after it is lowered from the truck on the lift gate. For heavy products, you will need to have your help there, if needed, to assist you with moving the product when the truck arrives.
- Optional Appointment Delivery. During checkout one of the Freight cost options (additional cost) will be for the customer to schedule a delivery.
- Business customers are likewise responsible for taking possession of the product at the time of delivery and the movement of the product at that time.
- Any additional costs incurred as a result of delays in taking possession of the product at the time of delivery will be charged to the customer.
Returns and Refunds
A Return Authorization must be obtained in the event a customer wishes to return a product. Unlike smaller products, heavy steel bunk beds and cots require special handling because of their size, weight, and shipping requirements. The customer shall be responsible for Shipping Costs to return the product and shall incur a 20% manufacturer’s restocking fee except for returns having a product defect. Any return shipping costs and restocking fees will be deducted from the refund
Su B. (verified owner) –
It is just what we wanted and we will be ordering another 32 sets soon.
Ken B. (verified owner) –
This product basically lives up to its description, with two minor flaws: the plastic floor protectors quickly break under the weight of the bed, and the paint job could be improved a bit. Overall, though, these compact bunk beds are sturdy and useful.
Pam B. (verified owner) –
The bunk beds worked out great for our storm shelter area. They are very well made for the money and your website was great to work with!
Barbara S V. (verified owner) –
Sturdy and attractive. A space saver in a small bedroom. My grandkids love their sleep-overs in these bunks!
Don M. (verified owner) –
Perfect. Just what I needed.